Does ITIL help a sales/presales person?

Does ITIL help a sales/presales person?

Yes, I feel ITIL helps a sales / pre sales person 

The objective should be clear - is the person involved in sales of a company working in the domain where the efficiency of IT services is important for its Top line or Bottom line (read Profitability) ? or Is it that he is trying to change his career to another company where business is run on IT ? or is it that he has heard from somewhere that ITIL is helping in career growth? In all these cases, if a Sales person knows about ITIL, it is going to help him.

For a sales person in FMCG or Financial services or general Administration, it is not going to be of use . The size of organization also matters - for Micro and small enterprises, it will serve as a good understanding exercise, but your organization may not have budget or Time to implement it .

Now that we are clear of the objective, I would like to describe what ITIL is all about :

1. Service Design
2. Service Transition
3. Service Operation
4. Strategy for Improvement of Service

The last thing I would like to advice Sales people is :

a.Getting the objective clear

b.Plan a goal for yourself that after knowledge of ITIL , how is ITIL is important in your career? what are you going to achieve with this knowledge? Qualify organizations from your funnel, into those which could be benefitted with ITIL from their Strengths and weaknesses and then move ahead..

c. You should like selling services

Please remember that not every organization can go in for ITIL , even if they appreciate it initially.

Good Luck !!

I am an IT Consultant with over 2 decades experience in IT Industry, providing help in areas of Information Security, Project Management, and Process Excellence. For more information, Pl contact me through my website https://aniloberai.blogspot.in/

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